Support Tech Level 4

Windsor Locks, CT 06096

Posted: 10/08/2019 Industry: Information Technology Job Number: 4798764 Pay Rate: DOE

Data Based Development Systems is hiring Support Tech Level 4

We have 10 positions available nationwide

Our customer is looking for several Desktop Support Level 4 Techs for on-site Field Support throughout the customers enterprise.  Resources will be expected to manage day to day break/fix and service requests for end users in accordance with our customers IT Service Management process to minimize customer downtime and improve the end user experience. The candidates will be able to ensures all computer systems and related peripheral devices and components are configured and utilized effectively to support the local business process. Provide functional direction and coordinate the use of internal resources and personnel and/or vendor support to ensure agreed service, security, performance and availability levels of network computer systems are met. Monitor overall performance of computer systems, performs research and provides recommendations for improving performance, security, service levels and cost reductions. 

Responsibilities include:

Support, maintain, develop and troubleshoot the network computer and telecommunication systems, related peripheral devices and local area networks.

Design, configure, test and implement network computer systems and operating system architectures.

Analyze and solve complex problems of network (operating) system hardware and software components.

Coordinate the planning, installation and maintenance of network systems and components.

Research, test, implement and provide recommendations to IT management for the cost-effective implementation and utilization of systems to manage and support back-end and user’ s systems and software, software distribution and control, systems management, storage, server systems and software.

Create and maintain detailed documentation and procedures governing the network computer systems and peripherals in all aspects of its utilization; ensure associates work in compliance with the documented procedures and guidelines.

Work closely with Network Administrators to monitor, analyze and troubleshoot local area networks and components.

Design, test and implement measures, systems and software to adequately protect the network computer systems, components and data from natural disasters, power failures, intrusions and viruses.

Design, test and implement measures, systems and software to protect, backup, restore and store business data.

Design, test and implement new computer systems, operating systems and applications.

Remain up-to-date with the latest network computer systems, operating systems, innovations and industry best practices.

Perform continuous research and audit to ensure continuous and high levels of performance, security and availability of network and operating systems and peripheral devices.

Advise application developers, technical specialists, management and users about network (operating) systems, components and peripheral devices, based on trends, developments, experiences and company/industry best practices.

Analyze impact of network systems and components for the technical infrastructure and communicate the results with the responsible technical specialists in order to reach the appropriate and effective use of the various technologies.

Ensures regular reporting to management regarding performance and service levels of network systems, in order to inform responsible management about major deviations and/or corrective actions.

Provides guidance and direction to lower-level System Administrators.

Maintains close relations with local management staff to ensure the local business processes are continuously and adequately being supported and developed by IT.

Participates in projects with other IT departments and/or external vendors.

Performs other related duties as required

2 years completion from college or university and at least 4 years related experience; or MCSE Certification and at least 6 years related experience.

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.

 Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Ability to write speeches and articles for publication that conform to prescribed style and format.

Ability to effectively present information to top management, associates, customers, public groups, and/or boards of directors.

 Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Possible travel from site to site as needed



Please send compensation expectations/requirements and a MS Word or PDF version of your resume. No relocation/expense money provided. Candidates must be able to pass a background check, type 40 WPM, and must be able to work at a computer in a seated or stationary position for an hour at a time.

US citizens and those authorized to work in the US are encouraged to apply. However, we are unable to sponsor H1B or utilize 3rd party candidates at this time.

Data Based Development Systems is a continually growing and successful IT consulting firm in Glastonbury, CT that has been servicing Fortune 100 businesses for over 30 years.  Our clients offer an attractive work environment and the opportunity to work with state of the art technology. We offer competitive compensation and the opportunity to work with the latest technologies.


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